Enterprise integration, automation and managed services
Any Partner. Any System. Anywhere.
Connect trading partners, enterprise applications and business systems through secure, any-to-any integration. From traditional EDI to modern APIs, batch processing to real-time connectivity, ECOM brings your business together through the PRISM platform.
Trading partners connect the way each one can
- EDI PRISM-EDI
X12, EDIFACT, TRADACOMS, RosettaNet
- APIs PRISM-API Gateway
API-based connectivity
- Web portal PRISM-WebEDI
For partners without an EDI system
- Documents PRISM-SmartConvert
PDF, email, Word, Excel, fax, scans
PRISM EDI and B2B integration platform
- Connect
- Translate
- Validate
- Route
PRISM-SCV Visibility of transactions and exceptions
Your systems keep the applications you run
- ERP
SAP, Oracle, Microsoft Dynamics, NetSuite and more
- WMS
Warehouse orders, ship notices, inventory
- TMS
Load tenders, status, freight invoices
- Other applications
Finance, eCommerce and reporting
Example: one retail order, end to end
- 850Purchase order from a retailer
- PRISMTranslated and validated
- ERPSales order in your ERP
- 856Ship notice from the warehouse
- 810Invoice to the retailer
Conceptual overview, not a product screenshot.
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3.1M+
trading partner network reach
Companies reachable through the B2B networks available to ECOM customers, not direct connections.
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38+
ERP connectors
SAP, SAP Business One, Oracle, Microsoft Dynamics, NetSuite, Infor, Epicor, QAD, Sage and more.
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24×7
enterprise support
Coverage and response targets defined in each service agreement.
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IBM Gold
Business Partner
IBM Sterling B2B Integrator, File Gateway and Connect:Direct expertise.
Integration flexibility
Any communication. Any security. Any format or standard. Any ERP.
ECOM's PRISM platform and integration specialists exchange, transform, validate, route and process information across different systems, so each partner and application connects the way it can.
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Any partner
Every kind of trading partner
Customers, suppliers, carriers, manufacturers, banks and other partners, whatever their technical capability.
- Customers
- Suppliers
- Carriers
- Manufacturers
- Financial institutions
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Any system
Your applications and data
ERP, WMS, TMS, CRM, databases, legacy applications, cloud applications and APIs.
- ERP
- WMS
- TMS
- CRM
- Databases
- Legacy
- Cloud apps
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Anywhere
Wherever systems run
Cloud, on-premises and hybrid environments, across sites and regions.
- Cloud
- On-premises
- Hybrid
- Multi-site
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Any communication
The connection each partner needs
Secure file transfer, EDI communications, APIs, VANs, files and databases.
- AS2
- SFTP
- FTPS
- FTP
- HTTPS
- REST
- SOAP
- VAN
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Any security
Controls that fit the requirement
Security settings chosen per partner and architecture, under your policies and agreements.
- Encrypted transport
- Partner-specific settings
- Access control
- Audit trails
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Any format or standard
Translation between formats
EDI standards, industry specifications and application formats translated in both directions.
- ANSI X12
- EDIFACT
- TRADACOMS
- RosettaNet
- XML
- JSON
- Flat files
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Any ERP
38+ ERP connectors, and custom integration
Prebuilt connectors where they exist, custom integration for the rest.
- SAP
- SAP Business One
- Oracle
- Microsoft
- NetSuite
- Infor
- Epicor
- QAD
- Sage
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Batch or real-time
Scheduled volumes and on-demand transactions
Scheduled batch processing and API-driven, event-triggered integration on the same platform.
What "any" means: ECOM designs for the mix of partners, systems and requirements you have. Some connections need custom mapping, adapters, security configuration or partner onboarding, and the scope is confirmed during discovery.
Batch or real-time
Scheduled volumes and real-time transactions on one platform
ECOM supports both. Batch processing handles scheduled EDI, bulk transactions and periodic ERP synchronization; real-time integration handles API calls, events and transactions that cannot wait.
Batch and real-time integrationBatch
Collect, then process together
On a schedule or a partner window
- Files and documents collected
- Scheduled run starts
- Translate and validate in bulk
- Deliver to ERP and partners
Real-time
Process each transaction as it happens
On demand, per request or event
- API call or event
- Validate and route
- Target system responds
- Status visible
One platform for both: the same maps, partner settings, security and monitoring apply to batch and real-time flows.
PaaS · SaaS · EDI Team as a Service
Your integration. Your operating model.
Choose a managed integration platform, ready-to-use cloud applications, or a dedicated team of integration specialists, or combine them to meet your business needs.
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PaaS
Platform as a Service
Build and run integrations on ECOM's managed PRISM platform: infrastructure, translation, partner connectivity and workflows, without operating it yourself.
- Platform and infrastructure
- ECOM
- Applications
- —
- Maps, partners and workflows
- You or ECOM
- Daily operations
- Shared
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SaaS
Software as a Service
Use hosted ECOM applications such as PRISM-SCV, PRISM-WebEDI and PRISM-SmartConvert, without managing the application infrastructure.
- Platform and infrastructure
- ECOM
- Applications
- ECOM
- Maps, partners and workflows
- Shared
- Daily operations
- You
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EDI Team as a Service
Integration specialists
ECOM specialists run EDI operations, mapping, onboarding, monitoring and support on your platform or PRISM, including IBM Sterling where contracted.
- Platform and infrastructure
- Yours or ECOM
- Applications
- Yours or ECOM
- Maps, partners and workflows
- ECOM
- Daily operations
- ECOM
Combine models as needed, for example PaaS with EDI Team as a Service. Service scope, staffing, response commitments and availability are defined in each customer's agreement.
Compare all delivery models, including private cloud and fully managed EDI
The PRISM platform
Four ways to connect every trading partner
Partners connect in different ways. PRISM offers complementary methods, so each partner uses the one it can support and all of them reach your systems through the same integration layer. ECOM's business applications, PRISM-ERP and Inventory on Cloud, run core operations alongside it.
| Compare | PRISM-EDI System-to-system EDI automation | PRISM-WebEDI Browser-based B2B transactions | PRISM-SmartConvert Documents to structured data | PRISM-API Gateway API-based connectivity |
|---|---|---|---|---|
| Best when the partner | Runs its own EDI system | Has no EDI system | Sends PDFs, emails, spreadsheets, faxes or paper | Offers or expects APIs |
| Standards and formats | X12, EDIFACT, TRADACOMS, RosettaNet | Converted to the EDI each partner requires | In: PDF, email, Word, Excel, fax, scans. Out: EDI, XML, JSON, flat files | API payloads alongside EDI |
| Typical documents | Orders, ASNs, invoices, schedules, tenders, warehouse orders | POs, acknowledgments, ASNs, invoices, labels, bills of lading | Orders, invoices, remittances, bills of lading, claims, forms | Orders, status and other API-based transactions |
PRISM-SCV adds business and technical visibility of transactions and exceptions across the integration workflows it monitors. Many organizations use several of these methods at once: each partner connects in the way it can support.
Extend PRISM
- PRISM-WebLinkAutomation of trading partner portals and workflows.
- PRISM UniChannelOmnichannel order and fulfillment integration.
- PRISM-DriveSyncRouting and delivery optimization.
PRISM and IBM technologies
IBM technologies, alongside ECOM's own PRISM platform
ECOM is an IBM Gold Business Partner. Alongside its own PRISM products, ECOM implements, integrates, modernizes and supports IBM software, from IBM Sterling to webMethods, App Connect, API Connect and Maximo.
- B2B integration and EDI
- Application integration
- API management
- Managed file transfer
- Hybrid and cloud integration
- Enterprise asset management
- Migration and modernization
IBM software we implement and support
- IBM Sterling B2B IntegratorEDI and B2B process engine
- IBM Sterling File GatewayFile transfer routing and partner management
- IBM Sterling Connect:DirectHigh-volume, secure point-to-point file transfer
- IBM Sterling Order ManagementDistributed order management and fulfillment
- IBM MQEnterprise messaging and queuing
- IBM App ConnectApplication and data integration
- IBM API ConnectAPI creation, security and management
- IBM webMethodsIntegration, B2B, API management and file transfer
- IBM MaximoEnterprise asset management integration
Also: Boomi, Cleo, Axway
Industries we know best
Built for the way your supply chain actually trades
Each industry runs on different documents, deadlines and failure points. These are the industries we work in most, led by automotive, and the workflows we automate for them.
Automotive
Deep automotive integration experience, from OEM schedules to plant routing.
Tier-one, tier-two and tier-three suppliers to vehicle manufacturers, often across several plants and ERP instances.
The challenge
OEM schedules change daily, ship notices must leave with the truck and match every container label, and documents for several plants arrive through the same customer connections.
How ECOM helps
- 830 and 862 schedules, or DELFOR and DELJIT, integrated with each plant's ERP and MRP planning
- Ship notices and container labels generated from the same shipping data, to each customer's standard
- Documents routed to the right plant or ERP instance, with late or missing ones flagged as exceptions
PRISMPRISM-EDI · PRISM-SCV · PRISM-WebEDI
Typical workflow
OEM and tier-one customers
- 830DELFORPlanning scheduleForecast and releases
- 862DELJITShipping scheduleFirm, often daily or by sequence
Sent back to the customer
ECOMPRISM-EDI
- Translate and validate X12 and EDIFACT
- Route to the right plant or ERP instance
- Flag late or missing documents
Visibility in PRISM-SCV
Your plants and ERP
- Plant AERP instance 1
- Plant BERP instance 2
- ShippingLabels and ship notices
Your tier-two and tier-three suppliers
- 830Releases to your suppliers
- 850Purchase orders
- 856Inbound ship notices
By EDI, or through a browser or document conversion for suppliers without EDI
Conceptual diagram of a typical automotive flow. Each customer's requirements and document set vary.
Retail and eCommerce
Suppliers and brands selling to retailers and marketplaces, and retailers running vendor programs.
The challenge
Every retailer publishes its own rules for orders, ship notices, labels and invoices. A late or inaccurate ASN, or a carton label that does not match it, turns into a chargeback weeks later.
How ECOM helps
- Retailer-specific maps for purchase orders, acknowledgments, ASNs and invoices, connected to your ERP and warehouse
- GS1-128 carton and pallet labels generated from the same shipment data as the 856
- Monitoring of acknowledgments, ASN timing and exceptions, with chargebacks traced back to their cause
PRISMPRISM-EDI · PRISM-WebEDI · PRISM-SCV
Typical workflow
- 850Purchase orderRetailer to supplier
- 855AcknowledgmentSupplier confirms lines, quantities and dates
- 856Ship notice and labelsSent before the shipment arrivesSSCC on each GS1-128 label matches the 856
- 810InvoiceMatches order and receiptPrices and quantities reconcile
- 820Payment and deductionsRemittance shows what was deductedDeductions traced to their cause
Typical X12 workflow. Each trading partner's requirements and document set vary.
Trucking and Transportation
Carriers, brokers and shippers exchanging load tenders, shipment status and freight invoices.
The challenge
Tenders expire when no 990 comes back in time, status codes mean different things to different partners, and a freight invoice that cannot be matched to its load is not paid.
How ECOM helps
- TMS integration for 204 tenders, 990 responses, 214 status messages and 210 freight invoices
- Shipment references carried consistently from tender to invoice, so every document can be matched
- Partner-by-partner onboarding for each shipper, broker or carrier that requires EDI or APIs
PRISMPRISM-EDI · PRISM-API Gateway · PRISM-SCV
Typical workflow
- 204Load tenderShipper or broker offers the loadStops, dates, equipment, weight
- 990Tender responseCarrier accepts or declinesWithin the partner's response window
- 214Shipment statusCarrier reports milestones
X3Arrived at pickupAFDeparted pickupX1Arrived at deliveryD1Delivered
- 210Freight invoiceCarrier bills the loadAudited against tender and status
Shipment ID · SCAC carried through every document so tender, status and invoice can be matched
Typical X12 workflow. Each trading partner's requirements and document set vary.
Manufacturing
Manufacturers receiving forecasts and schedules from customers and ordering materials from suppliers.
The challenge
Planning schedules change weekly and shipping schedules daily. When they reach the ERP late, or the supplier side runs on email, production plans and shipments drift from real demand.
How ECOM helps
- 830 planning and 862 shipping schedules integrated with ERP and MRP planning
- Supplier purchase orders, acknowledgments and ship notices exchanged electronically, including suppliers without EDI
- Ship notices, labels and invoices generated from production and shipping data for each customer
PRISMPRISM-EDI · PRISM-SmartConvert · PRISM-WebEDI
Typical workflow
- ERP and MRPSchedules update requirements
- ProductionBuilt to current demand
- 856Ship noticeWith labels per customer rules
- 810InvoiceFrom shipped quantities
Supplier side850 order materials 855 confirmation 856 inbound ship notice, by EDI, WebEDI or documents
Typical X12 workflow. Each trading partner's requirements and document set vary.
3PL and Warehousing
Third-party logistics and warehouse operators serving brands, retailers and carriers.
The challenge
Every new client brings its own formats and systems. The 945 you send becomes your client's ASN and invoice, so a shortage the WMS does not report becomes your client's retail compliance problem.
How ECOM helps
- WMS integration for warehouse shipping orders, shipping advice, receipts and inventory reporting
- Reusable maps and a repeatable testing process for onboarding each new client
- Carton and pallet labels and carrier connectivity that meet your clients' retailer requirements
PRISMPRISM-EDI · PRISM UniChannel · PRISM-SCV
Typical workflow
| From | Document | To | Purpose |
|---|---|---|---|
| Brand | 943 | 3PL | Stock transfer advice: inbound goods on the way |
| 3PL | 944 | Brand | Receipt advice: what actually arrived |
| 3PL | 846 | Brand | Inventory status by item and location |
| Brand | 940 | 3PL | Warehouse shipping order |
| 3PL | 945 | Brand | Shipping advice: shipped quantities, carrier, tracking |
| Brand | 856 | Retailer | Ship notice built from the 945 |
Typical X12 workflow. Each trading partner's requirements and document set vary.
Also servingHealthcareFood and beverageConsumer goodsWholesale distributionPharmaceuticalsIndustrial manufacturingFinancial services
Document automation
Turn PDFs, emails and paper into business transactions
Not every partner sends EDI. PRISM-SmartConvert converts the documents they do send into structured data, so those partners join the same automated flow.
- 01
Capture and recognize
AI-based OCR and ICR read printed, scanned and handwritten documents, including complex multipage documents.
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Validate and enrich
Business rules check, enrich and route the data, so it matches your master data before it reaches a system.
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Review exceptions
Flagged values go to a review screen, with an audit trail of what changed and who approved it.
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Deliver
Structured data goes to the ERP or enterprise application, or out as EDI, XML, JSON or flat files.
Used forOrder entry · Accounts payable · Trading partner onboarding · Claims and forms · Logistics documents
Documents in
- Word
- Excel
- Fax
- Scanned images
- Paper
PRISM-SmartConvert
- OCR and ICR
- Business rules
- Exception review
- Audit trail
Data out
- EDI
- XML
- JSON
- Flat files
- ERP-ready data
Practical AI
How ECOM applies AI across integration, development and support
ECOM uses AI in the services it delivers and in the way it builds software. These are different things, so we describe them separately and name only the capabilities that are in use today.
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In the services we deliver
AI-assisted support
ECOM uses AI in its support operations to assist the specialists who investigate and resolve issues. It supports their work; it does not replace them.
Support services -
In how we build
AI-assisted engineering
ECOM uses AI extensively in its own software development. It assists ECOM's engineers; it does not replace their judgment, review or accountability for what ships.
Security and compliance
Enterprise integration supported by security-focused infrastructure
ECOM offers integration and hosting environments designed to support demanding enterprise security, privacy and regulatory requirements, with applicable independent assurance and compliance controls. Controls are selected according to the integration architecture, applicable requirements and customer agreements.
Security and compliance at ECOMIntegration security
- Encryption in transit and secure file transfer
- Partner-specific security configuration
- Authentication and secure API communication
- Audit trails and monitoring, per environment and agreement
Independent assurance and compliance
- SOC 2 Type II
- HIPAA Security Rule safeguards for ePHI
- PCI DSS
- SSAE 18 and ISAE 3402 assurance reports
Each applies to a defined scope; ECOM confirms what covers the services you use.
Why ECOM
Built for how enterprises run integration
Secure partner connectivity
AS2, SFTP, FTPS and HTTPS, plus VAN connectivity, chosen per partner and documented for your security team.
Your deployment, your rules
Cloud, private cloud, on-premises or hybrid, so integration fits your security and data residency policies.
24×7 managed operations
Monitoring and incident response for managed service customers, with coverage defined in each service agreement.
We work with what you run
Specialists for IBM Sterling, Boomi, Cleo and Axway as well as PRISM, so recommendations fit your environment.
Knowledge transfer built in
Documentation and custom training are part of the work, so your team understands what was built.
Honest scoping
Partner requirements, document samples and system versions are confirmed before we commit to a design or a timeline.
What clients have said More client feedback
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B2B integration platform upgrade
“Our GIS upgrade went very smoothly. We had one minor glitch the morning after the upgrade when I had a little trouble getting the My File Gateway loaded. But ECOM got back to me right away, the issue was resolved quickly, and we were up and running without delay.”
Leading healthcare provider
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Real-time marketing implementation
“ECOM helped us with IBM Interact's real-time decisioning engine implementation. It allowed us to target personalized offers to visitors of inbound marketing channels.”
VP Marketing, a leading retailer
EDI Learning Center
Practical expertise, published openly
Reference guides written by integration specialists for business and IT teams.
What is EDI? A practical guide for business and IT leaders
Read the guideTransaction guideEDI 856 advance ship notice: structure, timing and common errors
Read the guideTransportationEDI 204 load tender: how shippers and brokers tender loads
Read the guideRetail operationsHow to prevent retail EDI chargebacks
Read the guideTalk to an integration expert
Tell us what you need to connect
Share your partners, systems and timeline. An integration specialist will review your request and follow up to plan next steps.
What would you like to discuss?
Contact an integration expert
Contact us directly:
- Phone:972-836-7550
- Email:sales@ecom-specialist.com