Custom training
Training built around your platform, your partners and your team
Generic courses rarely match the way your integration environment actually works. ECOM designs specialized training around your platform, maps, partners and procedures, so your team can operate and extend it with confidence.
At a glance
- EDI fundamentals
- Platform training
- Mapping and development
- Operations and support
- Role-based tracks
- Flexible delivery
What is customized integration training?
Customized integration training is instruction designed for a specific organization's tools and processes rather than a generic curriculum. It uses the organization's own platform configuration, maps, partner examples and operating procedures, so participants learn skills they can apply immediately in their daily work.
Why teams choose it
Benefits
Immediately applicable
Exercises use your platform, maps and partners, not abstract examples.
Reduced key-person risk
Spread knowledge that is currently held by one or two specialists across the team.
Faster onboarding
New team members reach productivity sooner with structured, role-based training.
Scope
What's included
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EDI fundamentals
X12 and EDIFACT structure, common transactions, acknowledgments and partner requirements.
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Platform training
Specialized courses for IBM Sterling B2B Integrator, File Gateway, Connect:Direct and Order Management, IBM MQ, App Connect and API Connect, plus Boomi, Cleo, Axway and PRISM.
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Mapping and development
Hands-on map design, business processes and testing practices.
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Operations and support
Monitoring, troubleshooting, certificate management and incident procedures.
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Role-based tracks
Separate paths for developers, administrators, analysts and business users.
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Flexible delivery
On site, remote instructor-led or blended, with materials your team keeps.
Fit
When it fits
After a new platform goes live
Prepare your team to run a newly implemented integration platform independently.
Knowledge transfer
Capture and transfer the knowledge of a retiring or departing specialist.
Upskilling business users
Help operations and customer service teams understand EDI documents and exceptions.
Frequently asked questions
Is training customized for each customer?
Yes. ECOM tailors content, exercises and depth to your platform, team roles and goals, using your environment wherever possible.
Which platforms do you train on?
ECOM provides training for IBM Sterling B2B Integrator, Sterling File Gateway, Connect:Direct, Sterling Order Management, IBM MQ, IBM App Connect and IBM API Connect, as well as Boomi, Cleo, Axway and PRISM, plus EDI standards and ERP integration concepts.
Can training be delivered remotely?
Yes. Training can be delivered on site, remotely with an instructor, or as a blend of both.
Talk to an integration expert
Tell us about your partners, systems and goals. We will show you how PRISM and our team can help.