Services
Choose how much of your integration operation you run
ECOM delivers integration in the cloud, on-premises or hybrid, from a platform your team builds on to a fully managed service. Our consulting arm adds assessments, specialized training, ERP implementation and expert services for IBM Sterling, webMethods, API Connect, App Connect and Maximo, as well as Boomi, Cleo and Axway.
PaaS · SaaS · EDI Team as a Service
Your integration. Your operating model.
Choose a managed integration platform, ready-to-use cloud applications, or a dedicated team of integration specialists, or combine them to meet your business needs.
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PaaS
Platform as a Service
Build and run integrations on ECOM's managed PRISM platform: infrastructure, translation, partner connectivity and workflows, without operating it yourself.
- Platform and infrastructure
- ECOM
- Applications
- —
- Maps, partners and workflows
- You or ECOM
- Daily operations
- Shared
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SaaS
Software as a Service
Use hosted ECOM applications such as PRISM-SCV, PRISM-WebEDI and PRISM-SmartConvert, without managing the application infrastructure.
- Platform and infrastructure
- ECOM
- Applications
- ECOM
- Maps, partners and workflows
- Shared
- Daily operations
- You
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EDI Team as a Service
Integration specialists
ECOM specialists run EDI operations, mapping, onboarding, monitoring and support on your platform or PRISM, including IBM Sterling where contracted.
- Platform and infrastructure
- Yours or ECOM
- Applications
- Yours or ECOM
- Maps, partners and workflows
- ECOM
- Daily operations
- ECOM
Combine models as needed, for example PaaS with EDI Team as a Service. Service scope, staffing, response commitments and availability are defined in each customer's agreement.
At a glance
Who does what in each model
Typical responsibilities. Your exact scope is defined in your service agreement.
| Model | Platform hosting | Maps and partner setup | Daily monitoring | Issue resolution |
|---|---|---|---|---|
| PaaS Our managed integration platform; your team, our specialists or both build and run integrations. | ECOM | You | Shared | You |
| SaaS Hosted applications such as PRISM-SCV, PRISM-WebEDI and PRISM-SmartConvert. | ECOM | Shared | Shared | You |
| Private Cloud A dedicated environment for strict control requirements. | ECOM | You | Shared | Shared |
| EDI Team as a Service Our specialists extend your team on your platform or ours. | Shared | ECOM | ECOM | Shared |
| Fully Managed EDI We operate the defined EDI services end to end. | ECOM | ECOM | ECOM | ECOM |
Delivery models
Platform as a Service (PaaS)
Enterprise integration delivered as a managed platform your team builds on.
Learn moreSoftware as a Service (SaaS)
Ready-to-use cloud applications such as WebEDI, with hosting and maintenance included.
Learn morePrivate Cloud
A dedicated environment for organizations with strict control, security or residency needs.
Learn moreFully Managed EDI
ECOM operates your defined EDI services end to end under a service agreement.
Learn moreEDI Team as a Service
Experienced EDI specialists who extend your team, with a dedicated customer success manager.
Learn moreConsulting and expertise
Consulting Services
Assessments, architecture, platform selection and roadmaps from experienced integration consultants.
Learn moreCustom Training
Customized training for EDI, integration platform and ERP integration teams, built around your environment.
Learn moreIntegration Platform Services
Implementation, administration and managed services for IBM Sterling, Boomi, Cleo and Axway.
Learn moreERP Implementation
ERP implementation for SAP, Oracle, Microsoft, NetSuite, Infor, Epicor, QAD and Sage, with B2B integration built in.
Learn moreIBM Technology Services
Implementation, integration, migration and managed support across IBM integration, API management, file transfer and asset management software.
Learn moreIBM Sterling Services
Implementation, upgrades, migration and managed support for IBM Sterling B2B Integrator, File Gateway, Connect:Direct and Transformation Extender.
Learn moreProfessional services
Implementation Services
Discovery, design, build, testing and go-live for EDI, API, ERP and MFT projects.
Learn moreMapping and Translation
Map development and maintenance for X12, EDIFACT, XML, JSON, flat files and ERP formats.
Learn moreTrading Partner Setup
Connection, certificate, map and testing setup for individual trading partners.
Learn moreMigration and Modernization
Assessment, map conversion, partner cutover and decommissioning for platform migrations.
Learn more24×7 Support
Round-the-clock monitoring and incident support for EDI, B2B and MFT operations.
Learn morePlatform expertise
Expertise across the platforms you already run
ECOM implements and integrates leading ERP systems, supports the major B2B integration platforms, and deploys wherever your systems live.
ERP implementation and integration
Implementation services and trading partner integration for:
- SAP S/4HANA
- SAP ECC
- SAP Business One
- Oracle E-Business Suite
- JD Edwards
- Oracle NetSuite
- Microsoft Dynamics 365 Finance and Operations
- Microsoft Dynamics 365 Business Central
- Infor CloudSuite Industrial (SyteLine)
- Infor M3
- Other Infor ERPs
- Epicor Kinetic
- Epicor Prophet 21
- QAD Enterprise Applications
- Sage 300
- Sage 500
- and many more
Integration platforms
Consulting, implementation, administration and managed services for:
- IBMSterling B2B Integrator, File Gateway, Connect:Direct, Order Management, MQ, App Connect, API Connect
- BoomiIntegration platform and B2B/EDI
- CleoCleo Integration Cloud and Harmony
- AxwayB2B Integration and managed file transfer
- PRISMECOM's own integration platform
Deploy your way
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Cloud
Run on ECOM-operated PaaS, SaaS or a private cloud environment, with no infrastructure to manage.
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On-premises
Keep integration inside your own data center when policy, latency or existing investments require it.
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Hybrid
Combine cloud services with on-premises systems, for example cloud partner connectivity with an on-premises ERP.
Talk to an integration expert
Tell us about your partners, systems and goals. We will show you how PRISM and our team can help.