Privacy Policy

This Privacy Policy explains how ECOM Specialist LLC (“ECOM Specialist”, “we”, “us”) handles personal information collected through www.ecom-specialist.com (the “site”). It does not cover information we process on behalf of customers under a services agreement; that processing is governed by the applicable agreement.

Information we collect

Information you provide. When you request a demo, contact us or otherwise submit a form, we collect the details you enter, such as your name, business email address, company, phone number, area of interest and message. If you email us directly, we receive the contents of your email and your contact details.

Technical information. Like most websites, the servers and content delivery network that host this site automatically record basic technical information, such as IP address, browser type, pages requested and the date and time of each request. This information is used to deliver and secure the site.

Cookies. This site does not currently use advertising or analytics cookies. If we introduce analytics or similar technologies, we will update this policy and, where required, ask for your consent first.

How we use information

We use personal information to:

• Respond to your inquiries and requests, including demo and consultation requests
• Provide, operate and improve our services and this site
• Send information about our services that you have requested or that relates to your inquiry, with the option to opt out at any time
• Protect the security of the site and prevent misuse
• Comply with legal obligations

How we share information

We do not sell personal information. We share it only:

• With service providers that help us operate the site and our business, such as hosting, form processing and customer relationship management providers, under obligations to protect it
• When required by law, or to protect our rights, users or others
• In connection with a business transaction, such as a merger or acquisition, subject to appropriate confidentiality protections

Retention

We keep personal information only as long as needed for the purposes above, including to meet legal, accounting and reporting requirements, and then delete or anonymize it.

Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You can opt out of marketing emails at any time using the unsubscribe link or by contacting us. Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, or to object to certain processing. To make a request, contact us using the details below. We will respond as required by applicable law and will not discriminate against you for exercising your rights.

International transfers

We are based in the United States, and our team and service providers may process information in other countries. Where required, we use appropriate safeguards for international transfers.

Children

This site is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

Contact us

For privacy questions or requests, email info@ecom-specialist.com or use our contact form.