Supply chain visibility
Know where every order stands, and what needs attention
Your trading partner documents already describe what is happening in your supply chain. ECOM turns them into visibility, linking orders, shipments and invoices into one view and flagging exceptions while there is still time to act.
At a glance
- Order lifecycle views
- Exception detection
- Partner SLAs
- Alerts and workflows
- Carrier status integration
What is supply chain visibility?
Supply chain visibility is the ability to track products, orders and related transactions as they move between suppliers, manufacturers, carriers, warehouses and customers. In B2B integration, visibility is built by correlating documents such as purchase orders, acknowledgments, ship notices, status messages and invoices, and comparing actual events against what was expected.
Outcomes
What you can expect
Earlier warning
Find missing acknowledgments, late ship notices and status gaps before they become customer complaints.
Fewer penalties and disputes
Accurate, timely documents reduce compliance chargebacks and invoice disputes.
Shared facts across teams
Operations, service and finance work from the same transaction history.
Approach
How ECOM delivers it
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Order lifecycle views
Follow each order through acknowledgment, shipment, delivery status and invoice.
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Exception detection
PRISM-SCV identifies what is late, missing or mismatched as exceptions.
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Partner SLAs
Measure partner response times and document accuracy against agreed expectations.
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Alerts and workflows
Notify the right owner and track exceptions through resolution.
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Carrier status integration
Combine EDI 214 status messages and carrier API events with order data.
Scenarios
Common scenarios
Retail compliance monitoring
Watch ship-notice timing and accuracy against retailer requirements.
Inbound supply monitoring
Track supplier acknowledgments and ship notices against expected receipts.
Logistics status tracking
Monitor shipment milestones across carriers and 3PLs.
Frequently asked questions
Do we need new data sources for visibility?
Often not. The EDI and API transactions you already exchange contain most of the events needed. Additional sources, such as carrier APIs, can be added.
How does AI help with supply chain exceptions?
AI can summarize exceptions, group related events and suggest likely causes. People remain responsible for resolution decisions.
Is visibility only available on PRISM?
Visibility is delivered through PRISM-SCV for transactions processed by PRISM. ECOM can assess options for other sources during discovery.
Talk to an integration expert
Tell us about your partners, systems and goals. We will show you how PRISM and our team can help.