EDI Team as a Service
An experienced EDI team, ready when you need it
EDI skills are scarce, and many organizations depend on one or two people who know how everything works. EDI Team as a Service gives you a team of ECOM specialists who work alongside your staff, led by a dedicated customer success manager, so your EDI operation has depth, coverage and continuity.
What is EDI Team as a Service?
EDI Team as a Service is a delivery model in which an organization gains access to a team of EDI specialists for an ongoing subscription rather than hiring each role. The team performs EDI development, mapping, partner onboarding, monitoring and support as directed by the customer, on the customer's platform or on PRISM. It differs from a software subscription, which provides tools but no people, and from full outsourcing, where the provider runs the entire operation.
Why teams choose it
Benefits
Skills you cannot easily hire
Get mapping, Sterling administration, partner onboarding and troubleshooting expertise without recruiting each role.
Continuity when people leave
Knowledge is shared across a team and documented, reducing dependence on any one person.
Capacity that flexes
Scale effort up for onboarding waves, migrations and peak seasons, and back down afterward.
You stay in control
Your team sets priorities and keeps full visibility, while ECOM specialists do the hands-on work.
A single point of contact
A dedicated customer success manager coordinates requests, reviews and reporting.
Scope
What's included
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EDI development and mapping
Build, change and test maps and business processes for new and existing partners.
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Trading partner onboarding
Gather requirements, configure connections, test and certify new partners.
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Production monitoring
Watch transactions, acknowledgments and connections, and act on failures.
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Troubleshooting and partner communication
Diagnose errors, resolve data quality issues and coordinate with partners.
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Functional acknowledgment reconciliation
Track missing or rejected acknowledgments and follow up until resolved.
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Integration administration
Manage certificates, users, partner profiles and platform configuration.
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Platform upgrades
Plan and execute upgrades and patches with testing and rollback.
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Modernization projects
Migrate maps and partners, add APIs and improve monitoring.
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Regular program reviews
Review volumes, issues, partner requests and improvement opportunities with your team.
Fit
When it fits
Your EDI expert is retiring
Transfer knowledge to a documented, team-based operation before it is lost.
A backlog of partner requests
Clear onboarding and map change requests that your team cannot get to.
Coverage outside business hours
Add monitoring and response without staffing additional shifts.
A modernization project
Add specialist capacity for a migration while day-to-day operations continue.
Automotive programs
Add specialists who know automotive schedules, ship notices and self-billing when OEM programs change or new plants come on.
Compare
How EDI Team as a Service compares
Three common ways to run EDI, and who does the work in each.
| Criteria | Software subscription | EDI Team as a Service | Fully outsourced EDI |
|---|---|---|---|
| What you get | Tools and platform access | A team of specialists plus platform options | A provider that operates EDI for you |
| Who does the EDI work | Your staff | ECOM specialists as directed by you | The provider |
| Who sets priorities | You | You | The provider within contract scope |
| Platform | Vendor platform | Your platform or PRISM | Usually the provider's platform |
| Flexibility | Limited to your team's capacity | Scales with your needs | Defined by service scope |
| Best fit | Organizations with a strong EDI team | Teams needing skills, capacity or coverage | Organizations that prefer not to run EDI |
Frequently asked questions
How is EDI Team as a Service different from staff augmentation?
Staff augmentation places individual contractors under your management. EDI Team as a Service provides a coordinated team with a success manager, shared knowledge and defined processes, so coverage does not depend on one person.
Do we have to use the PRISM platform?
No. ECOM specialists can work on your existing EDI platform, including IBM Sterling environments, or on PRISM.
How do we request work?
Requests go to your customer success manager, who prioritizes them with you and assigns the right specialists. Regular reviews keep priorities aligned.
Can we change the level of support over time?
Yes. The engagement can scale up for projects and peak periods and scale back for steady-state operations, within the terms of your agreement.
Is support available around the clock?
ECOM offers 24×7 support options. The coverage hours and response times for your engagement are defined in your service agreement.
Talk to us about EDI Team as a Service
Tell us about your EDI environment and where you need help. We will propose a team and engagement model.