Fully managed EDI
EDI that runs, without you running it
For many organizations EDI is essential but not something they want to operate. With fully managed EDI, ECOM runs the defined services end to end, from the platform and partner connections to monitoring and issue resolution, while you keep visibility into every transaction.
At a glance
- Platform hosting and maintenance
- Partner connections and maps
- ERP integration management
- Monitoring and resolution
- Reporting
What is fully managed EDI?
Fully managed EDI is a service in which a provider takes operational responsibility for an organization's EDI program within an agreed scope. The provider typically hosts the platform, maintains partner connections and maps, monitors transactions, resolves errors and onboards new partners, with responsibilities and service levels defined in a contract.
Why teams choose it
Benefits
No EDI platform to run
ECOM hosts and maintains the platform, so you avoid infrastructure, upgrades and licensing work.
Defined responsibilities
A service agreement sets out what ECOM handles and the response times you can expect.
Visibility without the workload
See transactions and exceptions in PRISM-SCV without monitoring them yourself.
Scope
What's included
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Platform hosting and maintenance
PRISM hosting, upgrades, security and capacity management.
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Partner connections and maps
Maintain existing partners and onboard new ones.
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ERP integration management
Maintain the integration between PRISM and your ERP within the agreed scope.
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Monitoring and resolution
Watch every transaction and resolve errors according to service levels.
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Reporting
Regular reports on volumes, issues and partner changes.
Fit
When it fits
Mid-market companies
Meet customer EDI requirements without hiring an EDI team.
Organizations exiting legacy EDI
Move from an aging in-house system to a managed service.
Compare
Fully managed EDI vs. EDI Team as a Service
| Criteria | Fully managed EDI | EDI Team as a Service |
|---|---|---|
| Responsibility | ECOM owns defined outcomes | Your team directs; ECOM performs the work |
| Platform | PRISM hosted by ECOM | Your platform or PRISM |
| Your involvement | Approvals and business decisions | Ongoing prioritization and collaboration |
| Best for | Organizations that do not want to run EDI | Teams that want to keep EDI in-house with expert help |
Frequently asked questions
What is not included in fully managed EDI?
Scope is defined in each agreement. Business decisions, ERP changes outside the integration and partner commercial terms typically remain with you.
Can we see our EDI transactions?
Yes. You have visibility through PRISM-SCV and regular reporting.
Can we move to a different model later?
Yes. Many customers shift between fully managed EDI and EDI Team as a Service as their needs change.
Evaluate managed EDI for your organization
Tell us how your EDI runs today: partners, documents, platform and team. We will outline what ECOM would run, what you would keep, and how the transition works.