PRISM-SCV · AI-enhanced supply chain visibility
Supply chain visibility for every order, shipment and invoice
PRISM-SCV is ECOM's AI-enhanced supply chain visibility product. It links each order's documents into one timeline, watches for the responses partners are expected to send, and routes exceptions to the team that owns them, so operations, customer service, finance and IT see what is late, missing or wrong and act before a partner reports it.
What is supply chain visibility?
Supply chain visibility is the ability to follow orders, shipments and invoices across trading partners and systems as business processes, not as individual files or messages. A supply chain control tower brings that information into one view, links related documents into lifecycles, and raises alerts when a step is late, missing or inconsistent, so teams can fix problems before they become chargebacks, stockouts or delayed payments.
Why it matters
Business benefits
Business context, not just file status
See that an order has an acknowledgment but no ship notice, instead of a list of successful and failed files that someone has to interpret.
Catch problems before partners do
Act on late acknowledgments, missing ship notices and mismatched quantities before a partner's compliance deadline passes.
One picture for every department
Operations, customer service, finance and IT work from the same timeline, which shortens the back-and-forth needed to diagnose an issue.
Visibility with people behind it
ECOM specialists can watch the exceptions for you through EDI Team as a Service or a fully managed service, so visibility leads to action.
How it works
How PRISM-SCV works, step by step
- 01
Find the order
A customer calls about a purchase order. Customer service searches PRISM-SCV by the PO number instead of asking IT to search EDI files.
- 02
See every related document
The order's timeline shows the purchase order, any change, the acknowledgment, the ship notice and the invoice, each with its status.
- 03
Spot what is late
The ship notice is late against the response window expected for that partner and document type, so it is already flagged as an exception.
- 04
The right team already knows
The alert was routed to the warehouse team that owns ship notices for that partner, so the issue is being handled before the customer calls again.
How it fits
How PRISM-SCV turns transactions into a business view
Conceptual diagram with example data, not a product screenshot
Search PO-4501
Example order PO-4501 · retailer partner · X12 documents
- 850 Purchase order On track Received
- 855 Acknowledgment On track Sent on time
- 856 Ship notice Exception Late against the partner window
- 810 Invoice Pending Waiting for shipment
- 820 Payment Pending Not yet due
Business exception: ship notice late
- Technical view
- Which document, which partner, where in processing it stopped
- Business view
- Which order, customer and deadline are affected
- Routed to
- Warehouse team for this partner's ship notices
- Who acts
- Warehouse confirms shipment · EDI team resends · customer service informs the account
Capabilities
What PRISM-SCV does
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AI-enhanced visibility
ECOM has incorporated AI into PRISM-SCV. The AI capabilities available in your implementation are shown in a demonstration and confirmed for your environment.
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Business and technical visibility
Monitor transactions across the integration workflows PRISM-SCV covers, as business documents such as orders, shipments and invoices, with the technical events behind them.
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Exception identification
Late, missing or inconsistent documents are identified as exceptions, so they are seen before a partner reports them.
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A view for each stakeholder
Operations, customer service, finance and IT each monitor the transactions and exceptions that matter to their work.
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Information to act on
Exceptions carry the operational context a team needs to decide what to do next.
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Order lifecycle timeline
Related documents for an order, such as the purchase order, changes, acknowledgment, ship notice, invoice and payment, are linked into one timeline, for the transaction types included in your implementation.
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Response-window monitoring
Expected responses are monitored by trading partner and document type, so late or missing acknowledgments, ship notices and other responses are identified.
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Alert routing
Alerts and exceptions are routed to the team that owns them, based on trading partner, document type or severity.
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Search by business identifiers
Users find transactions by purchase order, invoice or shipment number, or by trading partner, instead of searching raw EDI files.
Systems integration
What PRISM-SCV gives visibility of
PRISM-SCV covers the integration workflows it monitors. Whether events from other platforms can be included is reviewed during discovery.
| System | What flows | What to plan for |
|---|---|---|
| Trading partner documents | Orders, acknowledgments, ship notices, invoices and other transactions exchanged with partners. | Seen as business documents, with the technical events behind them. |
| Integration workflows | Translation, validation and delivery to ERP, WMS and TMS. | Failures and late or missing steps identified as exceptions. |
| Business teams | Operations, customer service, finance and IT. | Each team sees the transactions and exceptions that matter to its work. |
Operational workflow
Visibility only pays off when every exception has an owner
Dashboards change little on their own. The organizations that get value from visibility agree who owns each kind of exception, how fast it must be handled, and how repeat problems are fixed at the source.
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Assign ownership
Decide which team owns each exception type, for example warehouse for late ship notices, finance for rejected invoices and EDI for failed documents, so alerts do not land in a shared inbox.
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Set response expectations
Agree how quickly each exception must be handled, based on partner deadlines and penalties, and review performance against those expectations.
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Fix causes, not symptoms
Review exception patterns regularly to find the partners, documents or processes that create repeat problems, and correct mapping, onboarding or process at the source.
Exception management
The exceptions that cost money
These are the common B2B exceptions that visibility should surface early. Which ones PRISM-SCV detects in your environment is confirmed during scoping.
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Missing or late ship notices
A shipment leaves without a timely ship notice, which many retailers penalize. Warehouse and EDI teams need to know before the partner does.
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Acknowledgment gaps
An order or invoice is sent but never acknowledged, so nobody knows whether the partner received it.
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Order and invoice mismatches
Quantities or prices on the invoice differ from the order or the shipment, which delays payment and creates disputes.
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Rejected or failed documents
A document fails translation, validation or delivery. IT needs the technical detail; the business needs to know which order is affected.
Implementation
What a PRISM-SCV rollout involves
Visibility works when every exception has an owner and a response time.
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Choose the workflows to monitor first
Start with the transactions that cost most when they fail, such as retail ASNs or invoices for key customers.
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Agree what counts as an exception
Late, missing and inconsistent documents are defined with the business teams that own them.
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Assign owners and response expectations
Each kind of exception is assigned to a team, so alerts do not land in a shared inbox.
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Review and fix causes
Recurring exceptions are reviewed regularly and fixed at the source, whether that is a map, a partner setup or a process.
Value by department
What each team needs to see
Visibility only matters if it answers the questions each team actually asks. These are the questions it should answer.
Operations and fulfillment
Operations needs to know which orders are at risk of missing a ship date or partner deadline, early enough to act.
- Which orders are late against the partner's window?
- Which shipments have no ship notice yet?
- Where is today's backlog?
Customer service
Customer service needs to answer "where is my order?" without asking IT to search EDI files.
- Was this order received and acknowledged?
- Has it shipped, and with which ship notice?
- Was the invoice sent?
Finance and accounts receivable
Finance needs invoices to be accepted and paid, and to see disputes before they age.
- Which invoices were rejected or not acknowledged?
- Where do invoice and order quantities differ?
- Which remittances are missing?
EDI and IT
The integration team needs to find the technical cause quickly and to prove when a problem is not on their side.
- Which document failed, and at which step?
- Is this a connection, mapping or data problem?
- Which partners generate repeat errors?
Sales and account management
Account teams need to know how the company performs against each key customer's requirements before the customer raises it.
- How are we performing against this retailer's requirements?
- Which compliance issues should we fix first?
Use cases
Where teams use it
Retail compliance programs
Watch ship-notice timing and accuracy against each retailer's requirements, and act on late or mismatched notices before penalties apply.
Peak periods
Follow acknowledgment and ship-notice timing more closely when volumes rise and late documents are most costly.
New partner onboarding
Watch a newly connected partner's first weeks of documents closely, so mapping or data problems are caught before they become routine.
Supplier and carrier performance reviews
Bring acknowledgment times, error history and late documents into conversations with suppliers and logistics providers.
Technology, expertise and operations
Choose how PRISM-SCV is run
PRISM is ECOM's own integration technology. The company that builds it also implements, operates and supports enterprise integration platforms, so you can choose how much of the work you keep.
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Run it with your team
Use PRISM-SCV on the PRISM platform with your own staff, supported by ECOM.
Platform delivery options -
Share the work
ECOM integration specialists extend your team for mapping, onboarding, monitoring and changes.
EDI Team as a Service -
Hand it over
ECOM operates the integration end to end as a fully managed service, within an agreed scope.
Fully managed EDI
Running IBM Sterling or another integration platform today? ECOM's enterprise integration specialists can help you keep, modernize or migrate it. IBM Sterling services · Migration and modernization
Available delivery options depend on the product and your requirements and are confirmed during scoping. Compare delivery models.
Frequently asked questions
Does PRISM-SCV use AI?
Yes. ECOM has incorporated AI into PRISM-SCV. The AI capabilities available in your implementation are shown in a demonstration and confirmed for your environment during discovery.
What is PRISM-SCV?
PRISM-SCV is ECOM's supply chain visibility product. It gives business and technical teams a shared, control-tower view of B2B transactions such as orders, shipments and invoices.
How is supply chain visibility different from EDI monitoring?
EDI monitoring tells you whether files were sent or received. Supply chain visibility links related documents into business processes, so you can see whether each order actually progressed as expected.
Is PRISM-SCV the same as a supply chain control tower?
A supply chain control tower is the common industry term for this kind of product. PRISM-SCV is ECOM's product in that category.
Does PRISM-SCV require PRISM-EDI?
PRISM-SCV is designed to work with transactions processed by the PRISM platform. ECOM reviews during discovery how events from other systems could be included.
Can ECOM watch the exceptions for us?
Yes. Through EDI Team as a Service or a fully managed service, ECOM specialists can monitor and act on exceptions within the scope and service levels you agree.
What should we prepare for a demonstration?
Your main trading partners, the documents you exchange, and the exceptions that cost you most today, such as late ship notices or rejected invoices. ECOM uses them to tailor the demonstration.
ECOM products
Integration, visibility, automation and business applications
PRISM is ECOM's own integration and automation platform. PRISM-EDI is the core; the other products extend it to visibility, partner and document automation, APIs and commerce channels. ECOM's business applications, PRISM-ERP and Inventory on Cloud, run core operations alongside it.
- Integration platform PRISM-EDI Our core EDI/B2B integration platform. Explore
- Visibility and optimization PRISM-SCVYou are here Visibility into document status, transaction activity, and exceptions across trading partners.
- Partner and document automation PRISM-WebEDI Web-based EDI collaboration and document processing. Explore
- Partner and document automation PRISM-SmartConvert Converting business documents into structured integration data. Explore
- Partner and document automation PRISM-WebLink Automation of trading partner portals and workflows.
- APIs and commerce channels PRISM-API Gateway API integration and connectivity.
- Visibility and optimization PRISM-DriveSync Routing and delivery optimization.
- APIs and commerce channels PRISM UniChannel Omnichannel order and fulfillment integration.
See your transactions in PRISM-SCV
Tell us your key partners and the exceptions that cost you most. We will show how PRISM-SCV would make them visible and who would act.