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IBM Sterling services

IBM Sterling specialists for every stage of your B2B platform

Many enterprises run their EDI and file transfer backbone on IBM Sterling. ECOM implements, upgrades, migrates, administers and operates Sterling environments — and helps you plan what comes next, whether that is a newer release, containers, the cloud or PRISM.

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  1. Trading partners

    • AS2 · SFTP · FTPS
    • Connect:Direct
    • VAN

  2. DMZ

    • Sterling Secure Proxy

  3. Integration layer

    • Sterling B2B Integrator
    • Sterling File Gateway
    • Connect:Direct

  4. Back end

    • ERP and applications
    • Databases and file systems

6.1.x · 6.2.0.xJava 8 releases: standard fixes ended April 30, 2026

6.2.1.0 or newerJava 17 releases: where IBM delivers new fixes

  1. Assess
  2. Upgrade
  3. Migrate
  4. Administer
  5. Operate
Conceptual Sterling landscape. Partners connect through Sterling Secure Proxy in the DMZ to B2B Integrator, File Gateway and Connect:Direct, which connect to back-end systems. Confirm your own support terms with IBM.

Services

How ECOM helps Sterling teams

IBM Sterling B2B Integrator Services

Implementation, upgrades, development, administration and support for IBM Sterling B2B Integrator.

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IBM Sterling Managed Services and 24×7 Operations

Monitoring, incident response, administration and support for IBM Sterling environments, as a managed service or alongside your team.

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IBM Sterling Health Check and Assessment

An independent review of your IBM Sterling environment's versions, configuration, risks and performance, with prioritized recommendations.

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IBM Sterling B2B Integrator and File Gateway Upgrades

Version assessment, compatibility planning, testing, upgrade execution and post-upgrade support for B2B Integrator and File Gateway.

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Gentran Migration Services

Assessment, map conversion, partner and communications setup, testing and cutover for moving off legacy Gentran.

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IBM Sterling File Gateway Services

Implementation, routing design, partner onboarding, administration and managed operations for Sterling File Gateway.

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IBM Sterling Performance Tuning and Production Troubleshooting

Diagnose and fix business process failures, throughput problems, queue backlogs, adapter issues and instability in production.

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Products

IBM Sterling products we work with

Sterling B2B Integrator

EDI translation, business processes, adapters and trading partner management.

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Sterling File Gateway

File transfer routing and partner management, running on B2B Integrator.

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Sterling Connect:Direct

Secure, high-volume point-to-point file transfer between systems.

Sterling Transformation Extender

Any-to-any data transformation and mapping (ITX).

Sterling Secure Proxy

Perimeter proxy in the DMZ that protects B2B and file transfer traffic in front of B2B Integrator, File Gateway and Connect:Direct.

IBM Sterling VAN connectivity

Access to IBM's value-added network for trading partners that require or prefer a VAN.

Gentran migrations

Moving legacy Gentran maps, partners and processes to a supported platform.

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Also: IBM Sterling Order Management · IBM MQ · IBM App Connect · IBM API Connect

The challenge

Why Sterling environments need specialist attention

IBM Sterling platforms often run for a decade or more. Over time the people who built them move on, versions fall behind, certificates and adapters multiply, and business processes accumulate custom logic nobody fully documents. Meanwhile partners keep changing requirements and volumes keep growing. The result is an environment that is critical to revenue but difficult to change safely.

  • Skills to administer and develop on Sterling are scarce and hard to retain
  • Versions and fix packs fall behind, raising support and security risk
  • Partner onboarding and map changes queue behind a small team
  • Performance and database growth problems appear as volumes rise
  • Legacy Gentran or older Sterling releases need a migration plan

Lifecycle

From assessment to steady-state operations

  1. 01

    Assess

    Review the environment, versions, architecture, partners, maps and operational risks, and agree priorities.

  2. 02

    Plan

    Define the target: stay current on Sterling, move to containers or the cloud, consolidate, or migrate — with a phased roadmap.

  3. 03

    Implement or upgrade

    Install, upgrade or migrate with test plans, partner coordination and a rollback path.

  4. 04

    Operate

    Administer, monitor and support production, as a managed service or alongside your team.

Considering a move off Sterling? See migration and modernization and PRISM-EDI.

Why ECOM

Sterling expertise, plus everything around it

Most Sterling problems are not only platform problems. They involve maps, partners, infrastructure and people. ECOM brings these together:

  • IBM Sterling technical expertise

    Specialists who install, upgrade, administer and develop on B2B Integrator, File Gateway and Connect:Direct.

  • EDI mapping and partner integration

    Maps, business processes and trading partner onboarding, not only platform administration.

  • Managed infrastructure and operations

    Hosting, monitoring and day-to-day operations when you want ECOM to run the environment.

  • PRISM integration and visibility

    Add ECOM PRISM for visibility, partner connectivity or a future platform path alongside Sterling.

  • EDI Team as a Service

    Sterling and EDI specialists who extend your team on an ongoing basis.

  • Automotive integration

    Deep automotive integration experience: schedules, ship notices and plant routing on Sterling or PRISM.

Ways to work with ECOM

  1. A defined project

    An upgrade, migration, implementation or fix with an agreed scope, plan and hand-over to your team.

  2. Ongoing administration

    ECOM specialists share administration and development work with your team through EDI Team as a Service.

  3. Managed service

    ECOM operates the environment within an agreed scope and service levels defined in the service agreement.

Each engagement is scoped individually. Not every engagement includes every service listed on this site.

Frequently asked questions

Which IBM Sterling products does ECOM work with?

ECOM provides services for IBM Sterling B2B Integrator, Sterling File Gateway, Sterling Connect:Direct, Sterling Secure Proxy, Sterling Transformation Extender and IBM Sterling VAN connectivity, as well as Sterling Order Management, IBM MQ, IBM App Connect and IBM API Connect.

Can ECOM take over administration of an existing Sterling environment?

Yes. ECOM can administer and support an existing environment as a managed service, or work alongside your team through EDI Team as a Service. Scope and coverage are defined in the service agreement.

Do we have to move off IBM Sterling to work with ECOM?

No. ECOM helps organizations stay on Sterling and modernize it, and also helps those who decide to migrate. The recommendation depends on your requirements, not on a single platform.

Do you work with automotive suppliers on IBM Sterling?

Yes. Automotive is one of ECOM's core industries. ECOM's Sterling specialists develop and support the maps and business processes that carry automotive schedules, ship notices and invoices, and can move them to PRISM when that is the right path.

How do we start?

Most engagements start with a conversation about your environment and goals, often followed by a health check or assessment. The scope, format and any fees are agreed with you before work begins.

Talk to an IBM Sterling specialist

Tell us about your Sterling environment, versions and goals. We will suggest a practical next step.

Talk to a Sterling specialist