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Case studies

What our clients say

Feedback from organizations ECOM has helped with upgrades, file transfer modernization, implementations and day-to-day integration support.

The engagements behind the client feedbackFour cards summarizing the client feedback on this page: a GIS platform upgrade for a healthcare provider, an IBM Interact real-time marketing implementation for a retailer, a move from WS_FTP to IBM Sterling File Gateway, and ongoing integration support for a distributor.The engagements behind the client feedbackFour kinds of work, in the clients' own wordsPlatform upgradeHealthcare providerA GIS upgrade, with a quick fix for one My File Gateway issue themorning after.GISMy File GatewayReal-time marketingRetailerAn IBM Interact decisioning engine, targeting personalized offerson inbound channels.IBM InteractFile transfer modernizationVP InfrastructureA move from WS_FTP to IBM Sterling File Gateway, with alearning curve the team enjoyed.WS_FTPSterling File GatewayOngoing supportDistributorA game plan with options for each issue, covering membership dataand infrastructure.
The engagements behind the client feedbackFour cards summarizing the client feedback on this page: a GIS platform upgrade for a healthcare provider, an IBM Interact real-time marketing implementation for a retailer, a move from WS_FTP to IBM Sterling File Gateway, and ongoing integration support for a distributor.The engagements behind theclient feedbackFour kinds of work, in the clients' own wordsPlatform upgradeHealthcare providerA GIS upgrade, with a quick fix for one MyFile Gateway issue the morning after.GISMy File GatewayReal-time marketingRetailerAn IBM Interact decisioning engine, targetingpersonalized offers on inbound channels.IBM InteractFile transfer modernizationVP InfrastructureA move from WS_FTP to IBM Sterling FileGateway, with a learning curve the teamenjoyed.WS_FTPSterling File GatewayOngoing supportDistributorA game plan with options for each issue,covering membership data and infrastructure.

Each card summarizes one quote below: the kind of engagement, the type of client and the systems the client named. It adds nothing beyond what the clients said.

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  • B2B integration platform upgrade

    “Our GIS upgrade went very smoothly. We had one minor glitch the morning after the upgrade when I had a little trouble getting the My File Gateway loaded. But ECOM got back to me right away, the issue was resolved quickly, and we were up and running without delay.”

    Leading healthcare provider

  • Real-time marketing implementation

    “ECOM helped us with IBM Interact's real-time decisioning engine implementation. It allowed us to target personalized offers to visitors of inbound marketing channels.”

    VP Marketing, a leading retailer

  • Managed file transfer modernization

    “Going from WS_FTP to IBM Sterling File Gateway was like going from a Toyota to a Maserati. It was a big jump, with a huge learning curve, but we all enjoyed the ride.”

    VP Infrastructure

  • Ongoing integration support

    “ECOM takes the time to understand our business and they always come up with a game plan that gives me different options for solving my problems or addressing issues [I] might have. There's a comfort level that puts my mind at ease when it comes to managing our membership data and infrastructure.”

    A leading distributor

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