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EDIFACT message guide · Travel and tourism

TIQREQ Travel, tourism and leisure information inquiry request

The UN/EDIFACT interactive message a customer or agent sends to request information about travel, tourism and leisure services and facilities.

Sent by
Customer, travel agent or booking system
Received by
Travel service provider
Standard
UN/EDIFACT · Interactive (I-EDI) message
X12 equivalent
No direct equivalent

What is the EDIFACT TIQREQ message?

TIQREQ is the UN/EDIFACT interactive travel, tourism and leisure information inquiry request. The directory defines it as a message sent by a customer or their agent to a service provider to request information about travel, tourism and leisure services, products and facilities.

Information inquiries cover descriptive content rather than availability, such as a hotel's facilities, policies, location or the details of a tour. The provider answers with TIQRSP, and the information helps travelers choose before checking availability and booking. Requests can target one service or several.

How the EDIFACT TIQREQ message worksDiagram of the UN/EDIFACT TIQREQ Travel, tourism and leisure information inquiry request message. Customer, travel agent or booking system sends it to travel service provider. It usually starts the exchange. It is usually followed by TIQRSP. Inside the UIB and UIH envelopes, the directory D.21A requires, in the . 3 conditional segment groups are listed by their trigger segment.How the EDIFACT TIQREQ message worksTravel, tourism and leisure information inquiry request: who sends it, where it fits and what the directory marksmandatory1 WHERE IT FITSUSUALLY FOLLOWSStarts the exchangeTIQREQSENDERCustomer, travel agentor booking systemRECEIVERTravel service providerUSUALLY FOLLOWED BYTIQRSPTravel, tourism andleisure informationinquiry response2 WHAT DIRECTORY D.21A REQUIRESInteractive interchangeUIB … UIZMessage TIQREQUIH … UITBODY AND SEGMENT GROUPS+ 3 conditional groups, starting with:ALSTVLCRIBlue box: mandatory segment group. Conditional groups are listed by the trigger segment that starts them; a group is sent only when its data applies.Conditional segments outside groups are not drawn.Structure: mandatory segments and groups in the UN/EDIFACT directory D.21A listing for TIQREQ. Your trading partner's implementation guide adds itsown requirements.
How the EDIFACT TIQREQ message worksDiagram of the UN/EDIFACT TIQREQ Travel, tourism and leisure information inquiry request message. Customer, travel agent or booking system sends it to travel service provider. It usually starts the exchange. It is usually followed by TIQRSP. Inside the UIB and UIH envelopes, the directory D.21A requires, in the . 3 conditional segment groups are listed by their trigger segment.How the EDIFACT TIQREQmessage worksTravel, tourism and leisure information inquiryrequest: who sends it, where it fits and whatthe directory marks mandatory1 WHERE IT FITSUSUALLY FOLLOWSStarts the exchangeTIQREQSENDERCustomer, travelagent or bookingsystemRECEIVERTravel serviceproviderUSUALLY FOLLOWED BYTIQRSPTravel, tourism and leisureinformation inquiry response2 WHAT DIRECTORY D.21A REQUIRESInteractive interchange (UIB … UIZ)Message TIQREQ (UIH … UIT)BODY AND SEGMENT GROUPS+ 3 conditional groups, starting with:ALSTVLCRIBlue box: mandatory segment group. Conditionalgroups are listed by the trigger segment thatstarts them; a group is sent only when its dataapplies. Conditional segments outside groups arenot drawn.Structure: mandatory segments and groups in theUN/EDIFACT directory D.21A listing for TIQREQ.Your trading partner's implementation guide adds itsown requirements.

How to read this diagram: the top row shows who sends TIQREQ, to whom, and which messages usually come before and after it. The lower part shows what the directory D.21A itself requires: the envelopes around TIQREQ and the segments and segment groups it marks mandatory. Conditional groups are listed by their trigger segment rather than drawn in full. This is the directory's minimum, not a trading partner's requirement: a message implementation guide usually makes some conditional groups mandatory, restricts the codes and may use an older directory.

Expand diagram Download SVG

When it is used

  • Requesting descriptions of hotels or services
  • Requesting policies such as cancellation terms
  • Requesting facility details for a destination

Where it fits in the message flow

This message TIQREQ Travel, tourism and leisure information inquiry request
Usually followed by TIQRSP Travel, tourism and leisure information inquiry response

Structure

Mandatory segments in TIQREQ (directory D.21A)

In UN/EDIFACT directory D.21A, the TIQREQ message has 34 segment positions arranged in 4 segment groups. These are the segments and segment groups marked mandatory at message level, in order; a mandatory group is shown with the segment that starts it. Segments inside conditional groups are needed only when the group is used. This is the directory’s requirement, not your trading partner’s: each partner’s message implementation guide names the directory it uses, often an older one such as D.96A or D.01B where the structure can differ, makes some conditional segments mandatory and restricts the codes. This structure comes from one published copy of the directory and has not been independently verified: confirm it before you build a map.

  • UIH
  • UIT

Practical example

TIQREQ in practice

A corporate travel agent needs to know whether a conference hotel has meeting rooms and accessible rooms. Its system sends the hotel a TIQREQ asking for facility information. The hotel answers with a TIQRSP listing its meeting rooms, capacities and accessible room features.

Implementation

Implementation considerations for TIQREQ

  • Distinguish information inquiries from availability requests.
  • Cache descriptive content where it changes rarely.
  • Handle timeouts gracefully without blocking the user.
  • Check which interactive standards each provider supports.

How ECOM helps

Automate TIQREQ with ECOM

Industry

Hospitality

Procurement, invoicing and supplier integration for hotels, restaurant groups and foodservice suppliers.

Solution

Batch and Real-Time Integration

Scheduled batch processing and real-time, API-driven integration on one platform.

Solution

API Integration

Connect partner and application APIs to your systems and bridge them with EDI processes.

Compare X12 and EDIFACT, or see answers to general questions in the EDI FAQ.

Related messages

Related travel and tourism messages

All 16 travel and tourism messages

Need help with TIQREQ?

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